Andrea Wiggins
Syracuse University, 337 Hinds Hall, Syracuse, NY, 13244
awiggins-at-syr-dot-edu

Education

Syracuse University, School of Information Studies, Syracuse, NY
           Doctor of Philosophy, Information Science and Technology, expected 2011
           Advisor: Kevin Crowston
           Committee: Kevin Crowston, Jian Qin, and Steve Sawyer

University of Michigan, School of Information, Ann Arbor, MI
            Master of Science in Information, Information, 2007
            Thesis: Exploring Peer Prestige in Academic Hiring Networks
            Committee: Michael J. McQuaid, Chair, & Lada A. Adamic

Alma College, Alma, MI
            Bachelor of Arts, Mathematics, 2000
            Minor in economics.

Honors and Awards

Academy of Management Organizational Communication and Information Systems Division Student Blog Contest, August 2008
Received reader’s choice award for "most informative comment."

School of Information Studies Fellowship, Syracuse University, 2007 – 2008.

Stephen Markel Award, University of Michigan School of Information, 2005 – 2006
One annual recipient is selected by the Dean for demonstrating “an extraordinary combination of talent, skill, dedication, leadership, compassion, humor, and entrepreneurial spirit in educational, professional, and personal pursuits.”

Segal AmeriCorps Education Award, 2001
Received education award from the National Service Trust in recognition of one year of full-time voluntary national service through AmeriCorps VISTA.

Publications and Presentations   Presenters’ names underlined

Peer-Reviewed Papers in Proceedings

Wiggins, A., & Crowston, K. (2010). Reclassifying Success and Tragedy in FLOSS Projects. In Proceedings of the Sixth International Conference on Open Source Software (IFIP 2.13). Notre Dame, IN, 30 May - 2 June, 2010.

Crowston, K., Wiggins, A., & Howison, J. (2010). Analyzing leadership dynamics in distributed group communication. In Proceedings of the 43rd Annual Hawaii International Conference on System Sciences. Kaui, HI, 5 – 8 January, 2010.

Wiggins, A., Howison, J. & Crowston, K. (2009). Heartbeat: Measuring Active User Base and Potential User Interest in FLOSS Projects. In Proceedings of the Fifth International Conference on Open Source Software (IFIP 2.13). Skövde, Sweden, 3 - 6 June, 2009.

Wiggins, A., Howison, J. & Crowston, K. (2008). Social dynamics of FLOSS team communication across channels. In Proceedings of the Fourth International Conference on Open Source Software (IFIP 2.13). Milan, Italy, 7 – 10 September, 2008.

Howison, J., Wiggins, A. & Crowston, K. (2008). eResearch workflows for studying free and open source software development. In Proceedings of the Fourth International Conference on Open Source Software (IFIP 2.13). Milan, Italy, 7 – 10 September, 2008.

Peer-Reviewed Presentations

Wiggins, A., & Sawyer, S. (2010). Intellectual Diversity in iSchools: Past, Present and Future. Paper presented at iConference 2010. Champaign, IL, 3 - 6 February, 2010.

Crowston, K., Wiggins, A. & Howison, J. (2008). Opportunities for eScience Research on Free/Libre Open Source Software. Paper presented at Oxford e-Research Conference 2008. Oxford, UK, 11 – 13 September, 2008.

Wiggins, A., Howison, J., & Crowston, K. (2008). Replication of FLOSS Research as eResearch. Paper presented at Oxford e-Research Conference 2008. Oxford, UK, 11 – 13 September, 2008.

Crowston, K., Howison, J. & Wiggins, A. (2008). eSocial Science for Free/Libre Open Source Software Researchers. Paper presented at 4th International Conference on eSocial Science. Manchester, UK, 18 – 20 June, 2008.

Wiggins, A., McQuaid, M., & Adamic, L. (2008). Community Identity: Peer Prestige and Academic Hiring in the iSchools.  Paper presented at iConference 2008.  Los Angeles, CA, 28 February - 1 March, 2008.

Wiggins, A. (2007). Data Driven Design: Using Web Analytics to Improve Information Architectures.  Paper presented at ASIST Information Architecture Summit 2007.  Las Vegas, NV, 22 – 26 March, 2007.

Wiggins, A., Adamic, L., & McQuaid, M. (2006). The Small Worlds of Academic Hiring Networks.  Paper presented at Applications of Social Network Analysis 2006.  Zürich, Switzerland, 5 – 6 October, 2006.

Refereed Presentations

Wiggins, A. (2010).Organizing from the Middle Out: Citizen Science in the National Parks. Poster presented at iConference 2010. Champaign, IL, 3 - 6 February, 2010.

Wiggins, A. (2009). Tales of the Field: Building Small Science Cyberinfrastructure. Presentation at Society for Social Studies of Science (4S) 2009 Annual Meeting. Washington, DC, 28 October - 1 November, 2009.

Crowston, K., Bolici, F., & Wiggins, A. (2009). Appropriate Measures for On-line Communities. Sunbelt XXIX. San Diego, CA, March 10 - 15, 2009.

Li, Q., Heckman, R., Allen, E., Crowston, K., Eseryel, U., Howison, J., & Wiggins, A. (2008). Asynchronous Decision-Making in Distributed Teams. Poster presented at Computer Supported Cooperative Work 2008, November 8 – 12 , 2008, San Diego, CA.

Williams, K., Bishop, A., Bard, M., & Wiggins, A. (2006). Turning program management data into a research dataset: working with the Department of Commerce to study technology projects in local communities. Poster presented at IASSIST (International Association for Social Science Information Services & Technology) 2006. Ann Arbor, MI, 23 – 26 May, 2006.

Doctoral Consortia

Wiggins, A. (2009). Coordination Dynamics in Free/Libre Open Source Software Development. Paper presented in the Doctoral Consortium at the Fifth International Conference on Open Source Software (IFIP 2.13). Skövde, Sweden, 3 - 6 June, 2009.

Wiggins, A. (2009). Interdisciplinary Diversity in the iSchool Community. Poster presented as a part of the Doctoral Colloquium at iConference 2009. February 9 - 11, 2008, Chapel Hill, NC.

Conferences

Crowston, K., Sawyer, S., Ribes, D., & Wiggins, A. (February 2009). Big eScience, Little eScience. Panel presentation at iConference 2009. February 9 - 11, 2008, Chapel Hill, NC.

Wiggins, A., Bard, M., & Baugh, J. (2005). Dabbling in Drupal: A Case Study of the University of Michigan Community Information Corps Website. Presentation for the Library Technologies Division at the Michigan Library Association annual conference. Grand Rapids, MI, 26 – 28 October, 2005.

Workshops

Wiggins, A. & Crowston, K. (2010). Distributed Scientific Collaboration: Research Opportunities in Citizen Science. Paper presented at "The Changing Dynamics of Scientific Collaboration" workshop, CSCW 2010. Savannah, GA, 7 February, 2010.

Wiggins, A. & Crowston, K. (2009). Designing virtual organizations for citizen science. Paper presented at OASIS 2010 Workshop. Phoenix, AZ, 15 December, 2010.

Wiggins, A. & Crowston, K. (2009). Collaborative Data Analysis with Taverna Workflows. Paper presented at Microsoft eScience Workshop 2009. Pittsburgh, PA, 15 - 17 October, 2009.

Wiggins, A. (2008). Dynamic Social Network Analysis (and more!) with eResearch Tools. Invited presentation for Profiling Communities expert workshop hosted by OSS Watch. Oxford, UK, 21 July, 2008.

Squire, M., Crowston, K., Howison, J. & Wiggins, A. (2008). FLOSSmole. Presentation at NSF workshop on Free/Open Source Software Repositories and Research Infrastructures. Irvine, CA, 11 – 12 February, 2008.

Guest Lectures

Little eScience. Information Management Group, University of Manchester. 18 June, 2009.

Data Analysis. IST 400/600, Science Data Management, Syracuse University. 14 April, 2008.

Web Analytics. SI 658, Information Architecture, University of Michigan. 10 October, 2006.

Professional Publications

Wiggins, A. (5 November 2007), Building a Data-Backed Persona. Boxes & Arrows. http://www.boxesandarrows.com/view/building_a_data

Wiggins, A. (June/July 2007), Data Driven Design: Using Web Analytics to Validate Heuristics. Bulletin of the American Society for Information Science and Technology. http://www.asis.org/Bulletin/Jun-07/wiggins.html

Wiggins, A. (17 October 2006), Metrics for Heuristics: Quantifying User Experience Part 2. Boxes & Arrows.http://www.boxesandarrows.com/view/metrics_for_heu7

Wiggins, A. (2 October 2006). Metrics for Heuristics: Quantifying User Experience Part 1. Boxes & Arrows. http://www.boxesandarrows.com/view/metrics_for_heu

Wiggins, A. (June 2006). Data Driven Design: Leverage Analytics to Improve your Web Site Overhaul.  Interactive marketing industry white paper. http://www.enlighten.com

Teaching Experience

Syracuse University School of Information Studies   Syracuse, NY   8/07 – 12/08

IST 335, Introduction to the Information-Based Organization (Fall 2007) Designed four integrated lessons to enhance introductory organization studies course; lesson plans included additional readings, teaching notes, in-class exercises, and assignments. Ran an in-class simulation exercise related to stress management.

IST 972, School Media Practicum (Fall 2007, Spring 2008)  Responsible for certification recordkeeping, online course administration, and discussion board support for school library media practicum seminar section.

IST 668, Literacy Through School Libraries (Spring 2008)  Responsible for online discussion board support and resolution of student concerns, aspects of course administration including some course site design and management, and evaluation of student work; received thank-you messages from students for grading comments on written assignments.

IST 400/600, Science Data Management (Spring 2008)  Worked with instructional team of a new NSF-funded course with a dual audience of undergraduate and graduate students. Assisted in the development and implementation of quizzes for online delivery, evaluated student group project assignments, and delivered guest lecture on data analysis.

IST 500, Distributed Collaboration and Emerging Technologies (Summer 2008)  Worked in collaboration with the course professor to develop a syllabus for a new special topics course with diverse student audiences. Selected course readings, developed an integrated series of group project assignments to develop distributed collaboration business plans for real-world clients, planned lab sessions and identified additional enrichment opportunities, and set the course calendar.

IST 777, Statistical Methods in Information Science and Technology (Fall 2008)  Worked with course professor to redevelop doctoral statistics course to move from a standard basic psychology statistics course design toward a course in quantitative analytical thinking. Selected new text and analysis tool, and reorganized course structure.

University of British Columbia   Vancouver, BC   2006 – 2009

Web Analytics for Site Optimization  Associate instructor, content contributor and editor for online course in the Award of Achievement in Web Analytics series.

Academic Experience

Syracuse University, School of Information Studies

Research Assistant to Kevin Crowston, 2009–2011. NSF award #0943049. Research to develop typology of citizen science projects and coordination to hold practitioner workshop.

Graduate Assistant to Kevin Crowston, 2008–2009 school year & Summer 2009. Maintained and further developed research infrastructure; assisted with grantwriting and DOI assignment.

Research Assistant to Kevin Crowston, Summer 2008. NSF CRI 07Ð08437. Developed analysis workflows and open access repository.

Teaching Assistant to Renee Franklin, 2007–2008 school year. Responsible for course management activities and research support.

University of Manchester, School of Computer Science

Visiting scholar with myGrid at University of Manchester School of Computer Sciences, June 2009. Collaboration on scientific computing infrastructure development. Supported by EPSRC grant EP/G026238/1, “myGrid: A Platform for e-Biology Renewal.”

Professional Experience

Information Technology

Enlighten, Ann Arbor, MI. (5/05 - 8/07)
Data Analyst: responsible for reliable web traffic analysis and reporting for large enterprise sites in diverse industries; extensive custom online business metrics and report development; exploratory analysis and research. Clients included Comerica, Citizens Bank, National City Bank, ETS, Hunter Douglas, Audi of America, Pulte Homes, and KAO Brands.

Technology Opportunities Project Data Archive, Ann Arbor, MI. (1/06 - 8/06)
Data Archives Intern: evaluated data archives and prepared program management data for ICPSR inclusion; performed data extraction, analysis and visualization.

University of Michigan School of Information, Ann Arbor, MI. (6/06 - 8/06)
SI 501 Project Coordinator: coordinated client project placements for required course.

Nonprofit Management

The Purple Rose Theatre Company, Chelsea, MI. (12/02 - 5/05)
Office Manager: managed complex scheduling, supervision and training of apprentices; communications and information management; daily administrative office operations; web site design and development; database management.

Nonprofit Enterprise at Work, Ann Arbor, MI. (6/01 - 12/02)
Education Program Associate: coordinated operational logistics of semi-annual series of nonprofit management workshops; administered workshop marketing activities, registration, evaluation and scholarship program; database management.

Washtenaw Literacy, Ypsilanti, MI. (6/00 - 6/01)
AmeriCorps*VISTA Volunteer Coordinator, Information Manager: responsible for volunteer recruitment, training and management; project planning and management; event coordination and supervision; database and web site management.

Professional Training

Writing Ontologies in the Web Ontology Language (OWL). One-day tutorial on OWL semantic ontology development in the Protégé 4 ontology building environment. Georgina Moulton and Robert Stevens. Fourth International Conference on eSocial Science, 18 June, 2008.

Service

University Service

Doctoral Program Committee, Syracuse University School of Information Studies, 2008-2009
Faculty Search Committee, Syracuse University School of Information Studies, 2008
PhD Mentor, Syracuse University School of Information Studies, 2008-2009
PhD Faculty Representative, Syracuse University School of Information Studies, 2007-2008

Reviewing

International Conference on Information Systems, 2010.
European Academy of Management, 2010.
ACM Conference on Computer Supported Cooperative Work, 2010.
International Conference on Open Source Systems, 2009, 2010.
Hawai'i International Conference on Systems Science, 2009, 2010.
International Conference on Weblogs and Social Media, 2008.

Professional Service

iConference. Program Committee: 2006, 2011. Student Volunteer: 2006.
ACM International Conference on Human Factors in Computing. Staff Photographer: 2006, 2007, 2008, 2009.
Computer Supported Cooperative Work. Student Volunteer: 2008.

Memberships

Association for Computing Machinery & SIGCHI, Computer Human Interaction, since 2005
Association for Information Systems, since 2007

Artwork

Gallery Exhibitions

“Links” (March - April 2007). Silver gelatin print. Cheap Shots: Silver Dreams of Plastic Cameras. Gallery 4. Ann Arbor, Michigan.  juried.
"iCommunity" (January - February 2007). Large format lightjet print. If Other Please Explain. WORK Gallery. Ann Arbor, Michigan.  juried.

Published Photographic Work

"Zebra Mussels and Rust." (August 2009). Weird Freaky and True, "Infestations" episode. Animal Planet.
“Desney Tan with Ben Shneiderman as Leonardo.” (June 2008). Internet Magazine (Italy).
“Fuzz” (6 January, 2008). The New York Times.
“Here Comes the Sun” (June 2006). Mobile Enterprise Magazine (UK).
“Joshua Schachter” (July 2006). .Net Magazine (UK, Poland).